What are the minimum technical platform requirements?
  • Device: The virtual platform is accessible with any device that can connect to the internet through a browser and the experience is fully responsive to all devices.
  • Optimal experience is via Laptop, computer (Mac or PC) or any large screen devices (Android or iOS) are recommended.  If you are using a mobile device, please view the screen in landscape mode.
  • If using an Android device, Apple iPad or iPhone you will need to click on the media play button to begin the presentation. Android and Apple iOS devices do not permit automatic launch of streaming
  • Operating systems: Windows 10, Windows 8.1, Windows 7, Android 4.4, Apple Mac OS X 10.9+, Apple iOS 12+
  • Internet browser: Google Chrome, Firefox 3.6+, iPhone/iPad: Safari/ iOS 12.1+, Android Phone/Tablet: OS 2.3 or higher. Chrome or Firefox are recommended for the best experience.
  • Minimum internet connection: 5 Mbps for seamless video playback
  • Minimum screen resolution: 1024 x 768
  • Allow JavaScript and Cookies
  • Disable pop-up blockers, ad blockers or VPN for the Virtual conference platform URL
  • Firewalls: Use off a VPN is possible, if in line with the legal conditions of your country, but content is accessible without a VPN by default. We encourage you to disconnect from this when watching or interacting with the platform during the event days. BE@PENANG is not responsible for the default restrictions of your institute or company internet provider, network or state.
  • Clear your cookies and cache: If you experience any issues accessing the platform, we suggest you clear your cookies and cache following the instructions found here.
Internet connection requirements:

You may view the virtual experience on a slower connection; however, some users may experience load times that are longer than normal with larger content items. We recommend:

  • A strong Wi-Fi connection or hardwired internet connection of at least 5 Mbps
  • Disconnect from VPN or corporate networks (if possible)
  • Disable ad blocker or pop-up blocker
  • Close any unnecessary applications
  • Refrain from browsing the internet, streaming media and/or downloading large files during this time
I am having trouble with my display; I can’t see anything on the platform.

The recommended resolution for your display is at least a 1024x768 or higher resolution. Please ensure that your browser zoom level is set correctly so you can see everything. In most browsers you can use Ctrl+0 to reset your zoom level or Ctrl + [scroll in or out with your mouse or keypad]. This option can also be found in the tools or view menu.

If you are using a tablet, please view in a landscape mode.

I am having trouble with audio.
There are many things you can check:
  • If you have internal speakers, make sure they are not muted
  • If you have external speakers, make sure they are powered on and are not muted
  • Make sure you have not lost internet connectivity
  • Run a System Check on the prerequisites aforementioned
Where can I see the programme in detail?
  • When logged into the platform click on ‘Programme’ on the navigation bar at the right side of the screen.
  • Outside of the platform environment click here to view the programme.
What are the live broadcast times of the conference sessions?
Sessions are broadcast live between Thursday 10 December to Friday 11 December. 
 
Virtual Conference:
  • Thursday 10 Dec: 08:00 AM – 16:30 hrs
  • Friday 11 Dec: 08:00 AM – 16:30 hrs
How do I access the live broadcast sessions during the conference?
  • If you are in the conference Lobby, click at the hall door to enter the sessions.
  • Delegates attending live sessions will be able to ask questions via Slido on the right side of the screen. You may choose to raises questions with your registered name or anonymously.
Is the programme translated?

Unfortunately, translation service is not available.

I missed a session, how do I access this On Demand?
  • All sessions are recorded.
  • Within 2 weeks after the conference, “On-Demand Videos” will be made available on the platform
Can I get copies of the speaker presentations and slides? /How long can I access the content On Demand?

All presentations are available to view On Demand on the virtual conference platform until 10 February 2021, 23:59 PM (GMT+8). After this date Organiser reserves the right to archive On Demand content as appropriate. Copies of the slides are only available if consent has been given by the authors/presenters.

My question has not been answered in these FAQs, I need more help.

Click on the ‘Chat’ button for LIVE support. During the live conference days (times advertised above), the staff will be available to assist you via the help chat function.

How can I talk to Organiser about IPP or other activities?

Visit the PCEB Booth stand in the Lobby to find out about PCEB activities and chat with a member of our staff team. Alternatively visit our website.

Where can I get my certificate of attendance?

Following the conference, you will receive an email link to a survey form, at the same email address you used to register for the conference. On completion of this evaluation form, you will be redirected to your e-certificate of attendance, which you may download. 

What personal data is visible on the Virtual Conference platform?

Only your full name is made visible while you access the virtual platform.
 
Throughout the platform you will find multiple opportunities to ask for help, to send questions during sessions. In all instances only the name is shown.

How to clear cache in Chrome?
  1. On your computer, open Chrome.
  2. At the top right, click More .
  3. Click More tools. Clear browsing data.
  4. At the top, choose a time range. To delete everything, select All time.
  5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
  6. Click Clear data.
How do I allow Cookies?
  1. On your computer, open Chrome.
  2. At the top right, click More More and then Settings.
  3. Under "Privacy and security," click Cookies and other site data.
  4. Select an option:
    • “Allow all cookies”
    • "Block all cookies (not recommended)”.
    • "Block third party cookies in Incognito"
      • "Block third-party cookies."
Enable JavaScript in Google Chrome

On your computer, open Chrome. At the top right, click More. Settings. At the bottom, click Advanced. Under "Privacy and security," click Content settings. Click JavaScript. Turn on Allowed (recommended).

General instruction for resetting password

A link to reset will be automatically sent to e-mail. Please check your SPAM folder if it is not in INBOX.